Foundation in Travel and Tourism with Amadeus Diploma

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About the Course

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

What you will Learn

After completing this diploma you will be able to:

Advise customers on passport and visa requirements, as well as on travel insurance options
Promote services and facilities available to airline passengers during their travel
Interpret standard industry codes to plan and reserve travel itineraries
Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
Provide good customer service and retain customer loyalty
Use the Global Distribution System to make and maintain reservations and issue travel documents

Course Content

The key topics that are covered during this diploma include:

The travel and tourism industry and the working environment for travel professionals
Geography and industry codes
Travel documents and the airline passenger experience
Air transport products and services
Rail, hotel, car rental, cruise and tour products
Customer service principles
Airfares and ticketing
The Amadeus system functionality